Terms of service

These Terms of Service are here to gently outline how our store works — so that everything feels clear, fair, and comfortable for you while you shop with us.

By visiting our site or purchasing from us, you’re agreeing to these terms.
We promise to keep things as simple and transparent as possible.

1. Using Our Store

By using our website, you confirm that you are of legal age in your country,
or that you have permission to use this site.

We kindly ask that our store is used respectfully —
for browsing, shopping, and enjoying the experience we’ve created.

2. Our Promise & General Conditions

We do our best to create a smooth and enjoyable experience for everyone.
However, we may need to refuse service in certain situations — always thoughtfully and fairly.

Your information (except payment details) may pass through secure systems to make everything work properly.
Rest assured, payment information is always encrypted and protected.

3. Information on Our Website

We carefully present our products and content,
but sometimes small inaccuracies or delays in updates may happen.

We always aim to improve and keep everything as accurate and helpful as possible.

4. Products & Availability

Each item at Freshpickstore is thoughtfully selected. Some pieces may be available in limited quantities.

We do our best to display colors and details accurately, but slight differences may appear depending on your screen.

We may occasionally update or discontinue products — always with the intention of bringing you better selections.

5. Orders & Billing

We reserve the right to cancel or adjust orders when necessary — for example, in cases of unusual activity or incorrect information.

To ensure everything goes smoothly, please make sure your billing and shipping details are accurate and up to date.

6. Returns & Support

If something doesn’t feel right, please reach out — we’ll always do our best to help and guide you through the next steps.

For full details, please refer to our Return Policy.

7. Third-Party Tools & Links

Sometimes we may offer tools or links from trusted partners.

While we aim to work only with reliable services, we don’t have full control over third-party platforms — so we recommend reviewing their terms if you choose to use them.

8. Your Feedback

If you share ideas, feedback, or suggestions with us — thank you 🤍 We may use them to improve our store and experience, but we’ll always respect your voice and contribution.

9. Personal Information

Your privacy is important to us. Any personal information you share is handled with care and respect.

For more details, please see our Privacy Policy.

10. Errors & Updates

Occasionally, there may be small errors in pricing, descriptions, or availability.

If that happens, we reserve the right to correct them — and we’ll always aim to handle it fairly and transparently.

11. Fair Use

We ask that our website is used responsibly. This means not engaging in harmful, illegal, or disruptive behavior — so that everyone can enjoy a safe and welcoming space.

12. Limitation of Liability

We always strive to provide a smooth experience,but we cannot guarantee that everything will always be perfect or uninterrupted.

By using our store, you understand that usage is at your own discretion.

13. Changes to These Terms

From time to time, we may update these Terms to reflect improvements or changes in how we operate.

We encourage you to check this page occasionally — your continued use means you’re comfortable with any updates.

14. Governing Law

These Terms are governed by the laws of the HONGKONG.